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Connect With Our Team
Have a question about dimensions, shipping times, swatch samples, or order returns? We are here to help.
Direct Phone Line
+1 (212) 555-0148
Mon-Fri: 8am-7pm ESTEmail Concierge
support@homelunexdecor.org
Average response time: 2 hrsHeadquarters
Empire State Building
350 Fifth Ave, Ste 4200, NYCShowroom Hours
Open 7 Days
Sat-Sun: 9am-5pm ESTSend Us A Message
Fill out the form below. We will pair you with a product advisor in our New York studio.
Our Guarantees
- ✓ 5-Year Structural Warranty on all solid wood joinery, framing, and dining furniture.
- ✓ 30-Day In-Home Trial — if it does not fit your space or lighting, return it for a full refund.
- ✓ Damage-Free Transit Guarantee — any shipping blemishes are replaced immediately at zero cost.
Trade & Commercial Inquiries
Are you an interior designer, builder, or hospitality architect? Enjoy tiered trade pricing, customized fabric swatches, and dedicated freight consolidation.
Contact Trade Desk: trade@homelunexdecor.org →
Need Quick Answers?
Frequently Asked Questions
Clear answers to our most common questions about orders, delivery, and materials.
All orders over $75 ship completely free via FedEx or UPS Ground across all 48 contiguous US states. In-stock pieces are dispatched within 24 to 48 hours from our New York logistics hub and typically arrive in 3 to 5 business days with live doorstep tracking.
We believe you must experience furniture in your own room's natural daylight. You have 30 calendar days from delivery to evaluate any item. If it is not the perfect fit, contact our support team and we will coordinate an easy return pickup.
Yes, 100%. Our woods are certified sustainable teak and white oak sealed with plant-based, low-VOC natural oils. Our beddings and pillow fabrics are OEKO-TEX Standard 100 certified, meaning zero formaldehyde, heavy metals, or toxic chemical flame retardants.
Most of our pieces (such as the Velvet Accent Chair, Teak Table, and Bookshelf) arrive either fully assembled or require only attaching legs with the provided solid brass hardware. Average setup time is under 10 minutes, with no power tools required.
Yes! You can enter promotional code HOMEDEAL10 at checkout to take an additional 10% off your entire cart total, including flash sale items.